factors influencing healthcare service quality

نویسندگان

ali mohammad mosadeghrad

چکیده

background the main purpose of this study was to identify factors that influence healthcare quality in the iranian context.   methods exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in iranian healthcare organisations.   results quality in healthcare is a production of cooperation between the patient and the healthcare provider in a supportive environment. personal factors of the provider and the patient, and factors pertaining to the healthcare organisation, healthcare system, and the broader environment affect healthcare service quality. healthcare quality can be improved by supportive visionary leadership, proper planning, education and training, availability of resources, effective management of resources, employees and processes, and collaboration and cooperation among providers.   conclusion this article contributes to healthcare theory and practice by developing a conceptual framework that provides policy-makers and managers a practical understanding of factors that affect healthcare service quality.

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Factors Influencing Healthcare Service Quality

Background The main purpose of this study was to identify factors that influence healthcare quality in the Iranian context.   Methods Exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian hea...

متن کامل

Factors influencing healthcare service quality.

BACKGROUND The main purpose of this study was to identify factors that influence healthcare quality in the Iranian context. METHODS Exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian hea...

متن کامل

Comments on Factors Influencing Medical Service Quality

We have recently studied an article published in your journal entitled "Factors influencing medical services" carefully and with interest (1). Qualitative researches have different approaches, including "Phenomenology", "Grounded Theory" "," Ethnography "," Historical " and " Action Research "(2-4). Approval and acceptance of the basic principles of qualitative studies is the first step in cond...

متن کامل

Effective factors influencing the quality of dental treatment services in NAJA healthcare centers

Background and Aims: Providing quality services is one of the important goals of the health system. Dental services and treatments are expensive. The aim of this study was to investigate the factors influencing the perceived quality of dental treatment services. Materials and Methods: This descriptive-cross study conducted in 2 qualitative-quantitative phases. Data were collected using intervi...

متن کامل

Factors Influencing Pellet Quality

In terms of pellet mill operations, the conditioning process has greater influence on pellet quality than does die specification. A great deal of attention must be paid to steam quantity and control, moisture content, retention time and mixing action within the conditioner. In general, most feed manufacturers have not optimized the conditioning process but try to solve pellet quality issues usi...

متن کامل

منابع من

با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید


عنوان ژورنال:
international journal of health policy and management

ناشر: kerman university of medical sciences

ISSN

دوره 3

شماره 2 2014

میزبانی شده توسط پلتفرم ابری doprax.com

copyright © 2015-2023